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Frequently Asked Questions

Want Help?

Email us anytime at customerservice@jewlr.com.

When will my order be processed?

All orders placed during regular business hours will be processed within 24 hours. All orders placed on Saturday, Sunday, or on a holiday will be processed within 24 hours on the following regular business day. The approximate delivery time will commence once your order has been processed.

How long will delivery take?

All personalised items are custom made to order. The estimated manufacturing time is displayed on the item's product page. Once an items dispatches, the delivery time will depend on the delivery method you select.

What delivery methods are available?

To simplify your shopping experience with us, we offer two delivery methods for all items: Standard and Expedited. Depending on your location and the value of the item, different delivery times can be expected.

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Need To Give A Gift Today?


Instantly Receive The

& Present

Order today and instantly receive a link to a personalised jewellery certificate. Simply print it and present to your loved one. Your custom made personalised item will arrive shortly thereafter.